At Eastwood and Partners we pride ourselves on our claims team and its ability to deliver a service that clients can rely on. Claims can often lead to complex issues which may delay settlement. As your insurance broker, we strive to resolve them as quickly and efficiently as possible though our experience and relationships within the insurance market. Our claims handlers are drawn from all areas of that market, bringing their own strengths and experience of all classes of business. They pride themselves on speed of response, technical accuracy and efficiency of service. Each claim is an opportunity to help clients obtain a resolution to what can be an unwanted interruption to their lives. Claims vary in size from damage to a pair of spectacles - which took just 40 seconds to report and settle - to a fire-damaged factory of over £1 million, which took longer to settle and required greater input and assistance.
Our professional expertise helps us to challenge claims that have been turned down by a loss adjuster, for example...
- A balcony repair was repudiated on the grounds of wear and tear but the decision was overturned after we proved accidental damage was the cause and that the policy wording did not require the specific cause of the damage to be identified.
- A claim for a cesspit, repudiated on similar grounds, was paid for by insurers after we proved that weather played the major part in the damage and that it had a longer lifespan than suggested by the loss adjuster.
- A commercial client, facing a bill for over £30,000 from a previous employee, could not identify his insurer from 50 years previously. After extensive investigation, we found the insurer. We also managed to have the claim against our client rejected by showing that the claimant had suffered hearing loss because of old age and not his occupation.
On a number of occasions we have helped prepare business interruption claims which have resulted in our client achieving a higher settlement than the loss adjuster had suggested, by taking into account trends in the business. For this reason, if a loss adjuster is appointed on a claim, we will always endeavour to accompany the client to ensure that their interests are protected and the best possible settlement is achieved.
"Our aim is to take away the pressure and worry and help deliver a smooth and speedy resolution" – Gail McManus, Claims Manager.